• Frequently Asked Questions

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Frequently Asked Questions

 

Is lunch included in the price of my tour? 

Lunch is only inlcuded in the tour where stated. However in many cases lunch can be purchased as an optional extra when booking. 

What is your cancellation policy?

 Tour bookings may be cancelled up to 2 hours prior to departure, excluding the booking fee. Cancellations within 2 hours result in a 100% cancellation fee. 

What is the child age?

Childrens fares apply to children aged 3 - 12 years inclusive. There is no charge for infants under 3 years old when not occupying a seat; however, please advise sales staff when an infant is travelling. This applies to all tours except for individual Cape Reinga tours and Hole in the Rock cruises, where child fares are 5 - 14 years inclusive and infants under 5 years. On tour GSOB1 child fares are 2-14 inclusive.

Do we have to pre-book our tour? 

Yes, all tours must be booked in advance. During the summer months (December - February) many of our tours sell out quickly, so we advise customers to book in advance to avoid disappointment. 

Are your coaches equipped with toilets?

Yes, your GreatSights coach will be equipped with onboard toilets and we also make regular stops during the day. Excludes GS39 (Rotorua CitySights tour), GS99 (Queenstown Highlights tour) and some third party tour providers. 

Do you offer a multi-lingual commentary?  

Yes, many of our tours provide commentary in Japanese, Spanish and Mandarin. Tours offering multi-lingual commentary feature the below icon.