• Terms and Conditions

    Handy information for your tour

 

Terms and Conditions

 

Please ensure you have read the following terms and conditions before booking your tour.

  1. ICG (NZ) Ltd, the operators of GreatSights®, reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
  2. ICG (NZ) Ltd products are sold subject to the conditions of the Carriage of Goods Act 1979, the terms and conditions published by the carrier and conditions printed on the ticket.
  3. ICG (NZ) Ltd and GreatSights® are not responsible for any loss or damage resulting from the purchase or use of its products or services or the purchase or use of any third party’s products or services.
  4. No refund will be made against customer failure to report prior to departure. Amendments are permitted up to 2hrs prior to departure. Claims for refunds due to circumstances beyond the control of tour operators, service supplier or customer should be submitted in writing, but no later than 30 days after the date of tour departure.  Refunds must be claimed within 30 days of cancellation. It is recommended that customers adequately insure themselves against cancellation charges and the possible loss of money or personal belongings.
  5. Children's fares: 3 - 12 years inclusive. There is no charge for infants under 3 years old when not occupying a seat, however, please advise sales staff when an infant is travelling. This applies to all tours except for Cape Reinga Day Tour where child fares are 5 - 14 years inclusive and infants under 5 years. On the Overnight Cruise tour the child fares are 2-14 inclusive.
  6. Fuel: due to the uncertainty of fuel prices, GreatSights® reserves the rights to add a fuel surcharge to any of their tours.
  7. The following Great Sights® tours are operated by third parties - Wellington City and Bays Tour, Auckland West Coast Wilderness Tour, Tamaki Maori Village Evening Experience, Christchurch City Sightseeing Tour, Christchurch and Canterburry Alpine Safari, Lord of the Rings Edoras Tour, Dart River Wilderness Safari,  Queenstown Highlights Tour.
  8. Combo tour cancellations must be made at least two hours prior to departure on the first day. No part payment will be made for unused tours.
  9. Participating in any of our swimming activities can be a strenuous activity. This physical activity may increase the health & safety risk for person suffering from medical condition(s) – for example stress from sudden exposure to cold water, panic or strenuous activity can aggravate some medical conditions, and certain medical conditions such as heart disease may result in cardiac arrest. Any medical conditions that may affect your swimming ability must be recorded with the master of the vessel prior to start the activity.
  10. While every effort is made to operate the Milford Sound tour in glass roof coaches, due to servicing requirements these vehicles may not always be available.
  11. Wi-Fi is available on selected services and provided free of charge. If the Wi-Fi service is unavailable no refund will be issued.
  12. All prices are in New Zealand dollars and include 15% Goods and Services Tax.
  13. Please visit haurakibluecruises.co.nz for full terms and conditions related to Hauraki Blue Cruises.

Luggage Policy

GreatSights carries checked luggage subject to the below terms and the Carriage of Goods Act 1979. All luggage carried must be clearly labelled with the passenger's name, address, contact details and destination.The size, weight and number of luggage items that can be carried is specified below.  If a passenger wishes to travel with more luggage than is permitted, or with oversize items, the item(s) may be refused if there is no available space.

Checked-in luggage

  • Up to two pieces per person weighing a maximum of 25kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).
  • If you are travelling with a wheelchair, mobility scooter or baby pushchair that can collapse down to fit within the Checked Luggage size and weight dimensions, it can be counted as one of your two Checked Luggage entitlements. If the item cannot be collapsed down to fit our Checked Luggage size and weight dimensions, it will be regarded as Oversize Luggage.
  • Extra luggage may be carried subject to space available at a cost of $10.00 per item per sector, payable to the driver. Please note we cannot guarantee carriage of extra luggage on any specific travel date or service.
  • Chilly bins, boxes and bags carrying fresh or frozen food and/or any frozen goods will not be accepted for transportation.
  • All sports equipment luggage, including golf clubs, must be packaged into a holdall secure bag and must comply with the size and weight dimensions above.  The item will be counted as one of your two Checked Luggage entitlements
  • As we are a passenger service, we do not carry freight or unaccompanied luggage.
  • Bicycles must be collapsed down (both wheels removed from the frame) with handlebars turned sideways and the chain covered.  Bicycles presented in this fashion will be accepted for travel and counted as one of your two Checked Luggage entitlements.  If your bicycle is not collapsed down then it will be regarded as Oversize Luggage.
  • Only GreatSights staff may store or remove luggage from the lockers or trailer.
  • GreatSights's liability for checked luggage that is under GreatSights' care and control is limited to $1,000 per item, subject to the exclusions for unsuitable checked-in luggage and prohibited items below.  Passengers are advised to arrange their own insurance cover for amounts over $1,000.

Unsuitable checked-in luggage

The following items are deemed unsuitable for luggage stowed in the luggage lockers and if you do include such items in your stowed luggage, you do this wholly at your own risk and GreatSights will not be liable for any costs for inconvenience, replacement, delay, loss or damage you or any other party may suffer

  • Passports and travel documents
  • Cameras, video cameras etc
  • Computers or computer equipment
  • Electrical or electronic devices
  • Business documents or important documents
  • Samples
  • Fragile, delicate or perishable goods
  • Valuable items, such as money, jewellery or similar
  • Any item that is not sufficiently packaged to withstand normal effects of carriage by road transport.


Carry-on luggage

  • Each customer is limited to one carry-on item with dimensions not exceeding 20cm high x 28cm deep with a maximum length of 400mm.  The maximum weight is 5kg.
  • Handbags, umbrellas, walking sticks and other aids are permitted.
  • Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.
  • You are responsible for your carry-on luggage, and GreatSights accepts no responsibility whatsoever for loss or damage to carry-on luggage.


Prohibited items

The following items are prohibited from being carried on or transported by any GreatSights service

  • Liquids/creams not carried in watertight containers
  • Flammable liquids
  • Explosives (including fireworks)
  • Poisonous, toxic, or hazardous substances
  • Solvents
  • Fuel (including gas bottles)
  • Batteries (unless used in portable consumer electronic devices)
  • Any form of firearm, weapon, explosives or ammunition
  • Illegal drugs or substances
  • Animals (except for assistance dogs)
  • Frozen food and fresh meat, poultry or fish
  • Any other item deemed unsafe by the driver or GreatSights staff


Right of refusal to carry luggage

GreatSights has the right to refuse to take luggage if it does not meet the requirements set out in these Terms and Conditions, or if it breaches the Carriage of Goods Act 1979.

  • If a Passenger travels with more luggage than permitted as above, then the additional item(s) may be refused if there is no available space.
  • Prohibited items are not permitted either on-board or in the luggage compartment.
  • GreatSights does not carry unaccompanied parcels under any circumstances. Passengers must never accept luggage or parcels on behalf of someone else for security reasons.


GreatSights will not be responsible or liable for any loss or inconvenience if a Passenger is refused travel under any of these circumstances.

Queries and complaints

If you have any queries, claims, complaints or Lost Property related to GreatSights, please contact us by:

1.    E-mail: info@greatsights.co.nz  or
2.    Post: InterCity Group (NZ) Ltd, PO Box 26-601, Epsom, Auckland
3.    Phone: 09 583 5790

Claims for compensation must be received by GreatSights within 7 days of the date of travel.  To make a claim please provide full contact details and time and date of journey. 

These terms and conditions are valid to 30 September 2015.